Hitachi Capital.

Objective

Develop a plugin that works with Hitachi Capital’s existing PaybyFinance application system. It must give eTailers the ability to offer finance to its customers online and provide a smooth user experience seamlessly integrating with the eTailers Ecommerce site and checkout process through to the Hitachi Capital finance portal and finishing back on the Ecommerce site with the finance decision.

Results

Clients retained and new clients won with the help of the functionality the PaybyFinance plugin provides.
Increased revenue through a comprehensive support team provided by Digital Boutique for Hitachi Capital clients.

Solution

The project went out to tender and the Digital Boutique proposal stood out for a number of reasons:

“The quality and content of their proposal was of a much higher standard than the comparable tenders and it really seemed like they understood our requirements right from the start,” explained Elaine Keith, Strategic Development Manager (E-Commerce), Hitachi Capital Consumer Finance, Hitachi Capital.

It was vital that Hitachi Capital and Digital Boutique worked closely to mitigate any risks with the changing requirements. This involved regular communication which gave Digital Boutique the ability to adapt quickly to any new information. The finished product is the Hitachi PaybyFinance Magento plugin.

The following quote was given from Elaine Keith, the Strategic Development Manager at Hitachi Capital: “I’m really pleased about what we have achieved, and how we achieved it and it’s now delivering tangible business benefits. The team at Digital Boutique was an invaluable source of help to us when we went live. They went out of their way to provide support to us, our clients and their development team and answering our often daft questions!”

Why Digital Boutique

Digital Boutique was selected as the Hitachi partner due to our proven track-record, and capabilities in delivering excellent results for other tier 1 retailers.

Hitachi was particularly interested in working with an agency that was well versed working on Ecommerce transformation projects. This evidenced experience would guarantee the Digital Boutique team would add value from day one through adopting a creative strategy and scoping processes that uncover opportunities, highlight areas of ambiguity, and challenges that unblock developers to reduce re-work.

Story

Hitachi Capital provides finance for all levels of business – from SMEs through to corporate multi-nationals.

It’s built an impressive consumer base with over 800,000 finance clients and a further 23,000 specialist business finance and block discounting clients. It also looks after 68,000 fleet vehicles .

The Challenge

Hitachi Capital was looking for a flexible and understanding partner that could deal with a project where there were lots of unknown factors.

Requirements were going to change but the objective would always stay the same – to make it easy for eTailers to offer finance to their customers. The plugin also had to integrate with the current Hitachi Capital finance application system for minimal business disruption.

Result

The key outcomes of the project can be summarised as follows:

  • Clients retained and new clients won with the help of the functionality the PaybyFinance plugin provides.
  • Increased revenue through a comprehensive support team provided by Digital Boutique for Hitachi Capital clients.

Clients retained and new clients won with the help of the functionality the PaybyFinance plugin provides.

Increased revenue through a comprehensive support team provided by Digital Boutique for Hitachi Capital clients.